Privacy Policy
Last updated: 27th November
This Privacy Policy explains how Kimesca (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website, place an order, or interact with our services.
By using our website, you consent to the practices described below.
1. Information We Collect:
We may collect and process the following types of personal information:
A. Information you provide directly
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Name
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Email address
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Phone number
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Billing and shipping address
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Payment details (processed securely via our payment providers)
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Order history
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Enquiries or messages sent to customer support
B. Information collected automatically
When you browse our website, we may collect:
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IP address
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Browser type and device information
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Pages viewed and time spent
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Cookies and tracking technologies
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Shopping behaviour and interactions with our website
C. Information from third parties
Such as:
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Payment processors (e.g., Stripe, PayPal)
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Analytics providers
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Social media platforms if you interact with our accounts
2. How We Use Your Information
We use your information to:
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Process and fulfil your orders
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Provide customer support
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Send order updates and transactional emails
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Improve our website and services
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Prevent fraud and protect security
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Send marketing communications (only with your consent)
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Personalise your shopping experience
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Comply with legal obligations
We will never sell your personal data.
3. Legal Basis for Processing (UK GDPR)
We process your data under the following lawful bases:
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Contractual necessity — to fulfil your order
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Legitimate interests — fraud prevention, website improvement
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Consent — marketing communications
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Legal obligation — record-keeping, tax, and compliance requirements
4. Sharing Your Information
We may share your information with trusted third parties, including:
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Payment processors
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Courier and delivery partners
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IT and hosting providers
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Email service providers
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Analytics and marketing tools
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Professional advisors (legal, financial, compliance)
These partners only process your data on our behalf and in accordance with this policy.
We do not share your data for third-party advertising.
5. International Transfers
If your information is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as:
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Standard Contractual Clauses (SCCs)
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Transfers to countries deemed adequate by the UK/EU
6. Data Retention
We retain your personal data only as long as necessary for:
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Order fulfilment
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Legal and tax obligations
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Fraud prevention
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Business record-keeping
Typical retention period for order records: 6 years.
7. Your Rights (UK & EU GDPR)
You have the right to:
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Access your personal data
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Correct inaccurate information
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Request deletion (“right to be forgotten”)
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Restrict processing
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Object to processing
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Withdraw consent
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Request data portability
To exercise your rights, contact us at: support@kimesca.com.
We may require proof of identity before responding.
8. Cookies
We use cookies and similar technologies to:
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Enable website functionality
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Analyse website performance
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Personalise your experience
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Support advertising (where consent is provided)
You may manage cookie preferences through your browser settings or our cookie banner.
9. Security Measures
We take appropriate technical and organisational measures to protect your data, including:
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Encrypted checkout
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Secure server hosting
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Limited access controls
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Regular monitoring and security reviews
However, no online transmission is 100% secure. You submit information at your own risk.
10. Links to Other Websites
Our website may contain links to third-party sites.
We are not responsible for their content or privacy practices.
We recommend reviewing their policies before providing personal information.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the website indicates acceptance of any changes.
12. Contact Information
For questions about this Privacy Policy or your data, please contact us via our contact page.
